Shipping policy

Processing times

Most in-stock orders are prepared within one business day. Processing may take up to two business days during holidays, product launches, or unusually high demand. Orders placed on weekends or holidays begin processing the next business day.

Shipping rates and delivery estimates

Available services, rates, and estimated delivery windows are shown at checkout. Delivery estimates begin after carrier acceptance and are not guaranteed. Weather, carrier disruptions, remote destinations, customs, and other circumstances outside our control may affect delivery.

Shipping destinations

Gizmowave currently ships to eligible addresses in the United States and Canada. Availability may vary by product and destination. International customers are responsible for applicable duties, taxes, brokerage charges, and import requirements.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee changes after an order has entered fulfillment or been accepted by the carrier.

Tracking and delivery

Tracking information is provided when available. A carrier delivery scan may occur before the package is physically placed at the destination. Check the delivery area, household members, neighbors, and carrier updates before reporting a missing package.

Damage, loss, or missing items

Contact us promptly with the order number and relevant photos if an order arrives damaged, incomplete, or incorrect. We will review the circumstances and work toward an appropriate resolution.