Refund policy

Returns

Return requests must be submitted within 30 days of delivery. Items must be unopened, unused, and in their original condition and packaging to be eligible for return.

Because Gizmowave products include consumable animal treats and supplements, opened products are generally not returnable unless the item arrived damaged, incorrect, or defective.

Requesting a return

Contact us through the Gizmowave contact page before sending any item back. Include your order number and the reason for the request. If the product arrived damaged or incorrect, include clear photos of the product and shipping package.

Returns sent without prior approval may not be accepted. We will provide return instructions after reviewing the request.

Damaged or incorrect items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered. We will review the details and provide an appropriate replacement, credit, or refund when approved.

Non-returnable items

Opened consumable goods, gift cards, final-sale items, and products damaged by improper storage or use are not eligible for return, except where required by applicable law.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the return results from our error. Banks and payment providers may need additional time to post the credit.

Exchanges

The fastest way to receive a different product is to complete an approved return and place a new order. Contact us if an item arrived damaged or incorrect so we can help before you reorder.