Shipping & Returns

Clear expectations, careful packing, and practical support from our feed room to yours.

Order processing

Most in-stock orders are prepared within one business day. Allow up to two business days during holidays, new product launches, or unusually high demand. Orders placed after business hours, on weekends, or on holidays begin processing the next business day.

Delivery

Available shipping services, rates, and estimated delivery windows are shown at checkout. Delivery dates are estimates and can be affected by weather, carrier delays, remote destinations, customs, and other circumstances outside our control.

Address changes

Review the shipping address carefully before placing your order. If you notice an error, contact us immediately. Once a package has been accepted by the carrier, we may not be able to redirect it.

Damaged, missing, or incorrect orders

Contact us promptly with your order number, a description of the issue, and clear photos of the shipping box and product. We will review the details and work toward a practical resolution.

Returns

Return requests should be submitted within 30 days of delivery. Unopened, unused products in their original condition may be eligible for return. For safety and quality reasons, opened consumable products are generally not returnable unless they arrived damaged, incorrect, or defective.

Always contact Gizmowave before sending a return. Unapproved returns may not be accepted, and return instructions can vary by order.

Refund timing

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Banks and payment providers may require additional time to post the credit.